Friday, February 26, 2021
On or about December 28, 2020, The Home became aware of usual activity within an employee’s email account. In response, The Home launched an investigation, with the assistance of third-party forensic specialists, to determine the nature and scope of the incident. The investigation determined that certain email accounts were impacted between November 10, 2020 and December 31, 2020; however, the forensic investigation was unable to determine whether any emails and/or attachments were viewed. The Home, in an abundance of caution, began an extensive review of the email accounts to determine whether they contained any personal information and if so, to whom the information relates. This review is ongoing. However, we wanted to provide notice of this event while the review is ongoing.
The following types of information was potentially within the impacted email accounts: names and diagnosis/conditions, lab results, medications, medical record number, medical treatment information, address, date of birth, and Social Security number. To date, we are unaware of any actual or attempted misuse of this information as a result of this incident and are sending this notice out of an abundance of caution. We will be mailing letters to impacted individuals once the review completes which will include an offer for complimentary credit monitoring.
As part of The Home’s ongoing commitment to the security of information in its care, The Home is working to review its existing policies and procedures and is evaluating additional measures and safeguards to protect against this type of incident in the future.
We encourage you to remain vigilant against incidents of identity theft and fraud, to review your account statements, and monitor your credit reports for suspicious activity. You may also review the information contained in the following “Steps You Can Take to Protect Personal Information.”
Should you have any If you have additional questions, please call our dedicated assistance line at (855) 907-5013, Monday through Friday, 9:00am to 6:30pm Eastern Standard Time, starting on March 1, 2021. You may also write to us at 10 Guest Street, Brighton, MA 02135.